Support

Need help, found a bug, or have an idea? Email hello@zero9labs.com. We usually reply within 24 hours.

Common questions

A place reminder didn’t go off.

Place reminders need location access set to Always (iPhone Settings → Apps → Whenly → Location). iPhone notices arrivals best after a real trip; on a short walk near home it may not register that you left, so coming back doesn’t count as arriving. Whenly → Settings → Places → Activity shows every arrival and departure iPhone reported.

A moment reminder (when I open an app) doesn’t show.

Moments need iOS 18 or later and Screen Time access. Check iPhone Settings → Screen Time, and make sure Whenly is allowed. In Whenly → Settings → Moments, your app should say Ready. If you tapped Not now, the reminder comes back after about 15 minutes, or as soon as you open Whenly.

I’m not getting reminders.

Check that notifications are on (iPhone Settings → Apps → Whenly → Notifications), and that a Focus mode isn’t silencing them. Whenly → Settings → Send a test alert checks that alerts arrive.

How do I move Whenly to a new iPhone?

Whenly → Settings → Export backup, then Restore from backup on the new phone. Location access needs to be allowed again on the new phone, and the app for your moments needs to be picked again in Settings → Moments.

Siri commands

Always include the word “Whenly” so Siri knows the request is for Whenly.

“Add a Whenly reminder”
“Add a Whenly reminder for when I leave home”
“Add a Whenly reminder for when I get home”
“Add a Whenly place reminder”
“What’s next in Whenly?”
“Mark a Whenly reminder done”